Agenda
Tuesday, May 10, 2022
2:00 p.m. - 7:00 p.m.
Registration Desk Open
2:00 p.m. - 5:30 p.m.
Exhibitor Set-Up
6:00 p.m. - 7:00 p.m.
Welcome Reception in Exhibit Hall
Wednesday, May 11, 2022
7:30 a.m. - 8:30 a.m.
Breakfast in Exhibit Hall
8:30 a.m. - 9:00 a.m.
General Session and Welcome
9:00 a.m. - 10:15 a.m.
Breakout Sessions 1
- Adjuster Track: Negotiation Skills: Being Persuasive and Pleasant
- Manager Track: Employee Performance Issues: Identifying issues and responding appropriately
- Technical Track: Session TBA
10:15 a.m. - 10:45 a.m.
Refreshment Break in Exhibit Hall
10:45 a.m. - 12:00 p.m.
Breakout Sessions 2
- Adjuster Track: Policy Interpretation: understanding the three coverage qualifiers
- Manager Track: Vehicle Investigation and Recovery Program
- Technical Track: Session TBA
12:00 p.m. - 1:15 p.m.
Lunch and Entertainment
1:15 p.m. - 2:30 p.m.
Breakout Sessions 3
- Adjuster Track: Best Practices for Total Loss Handling
- Manager Track: Team Building Games
- Technical Track: Medical Canvassing 2.0
2:30 p.m. - 3:00 p.m.
Break in Exhibit Hall
3:00 p.m. - 4:15 p.m.
Breakout Sessions 4
- Adjuster Track: Agents as Our Partners
- Manager Track: Motivational Skills: One Size Fits One
- Technical Track: The Daubert Challenge: Lessons Learned from Fighting the Motion to Exclude
4:15 p.m. - 5:30 p.m.
AEI Designation Conferment
5:45 p.m. - 9:00 p.m.
Group Dinner at Emeril's New Orleans
Thursday, May 12, 2022
7:30 a.m. - 8:30 a.m.
Hearty Breakfast in Exhibit Hall
8:00 a.m. - 8:30 a.m.
SCLA Annual Meeting
8:30 a.m. - 9:45 a.m.
Breakout Sessions 5
- Adjuster Track: Loss Prevention in the Restaurant Industry
- Manager Track: Managing for Success: Getting It Right from the Start
- Technical Track: Panning for Subrogation Gold: How to Recognize and Pursue Valuable Subrogation Claims
9:45 a.m. - 10:15 a.m.
Break in Exhibit Hall and Prize Drawing - Past prizes Include gift cards from Pottery Barn, Target, Macy's, Amazon, Best Buy, Bed Bath and Beyond, Starbucks and many others!
10:30 a.m. - 11:30 a.m.
Exhibit Hall Breakdown
10:15 a.m. - 11:30 a.m.
Breakout Sessions 6
- Adjuster Track: 5 Standards of Great Claims Organizations
- Manager Track: Free Services and Free Training
- Technical Track: Duty to Defend Broader than the Duty to Indemnify (How to determine if the insurer has a duty to defend under the policy)
11:30 a.m. - 5:30 p.m.
Scheduled Activities or Free Time
Friday, May 13, 2022
7:30 a.m. - 8:30 a.m.
Breakfast
8:30 a.m. - 9:45 a.m.
Breakout Sessions 7
- Adjuster and Manager Track: Getting the Customer Survey Scores You Deserve - Pt. 1
- Technical Track: Employment Law Update
9:45 a.m. - 10:15 a.m.
Refreshment Break
10:15 a.m. - 11:30 a.m.
Breakout Sessions 8
- Adjuster and Manager Track: Getting the Customer Survey Scores You Deserve - Pt. 2
- Technical Track: Social Media in the Evaluation of Insurance Claims