Agenda

Tuesday, May 8, 2018

2:00 p.m. - 7:00 p.m.
Registration Desk Open

2:00 p.m. - 5:30 p.m.
Exhibitor Set-Up

6:00 p.m. - 7:00 p.m.
Welcome Reception in Exhibit Hall

Wednesday, May 9, 2018

7:30 a.m. - 8:30 a.m.
Continental Breakfast in Exhibit Hall

8:30 a.m. - 9:00 a.m.
General Session and Welcome

9:00 a.m. - 10:15 a.m.
Breakout Sessions 1

  • Awesome Claims Customer Service Pt. 1 - Meeting & Exceeding Expectations
  • Leadership Decision Making Pt. 1 - What You Did Wrong and Why
  • Defense Strategies that Give You the Most Bang for Your Buck

10:15 a.m. - 10:45 a.m.
Break in Exhibit Hall

10:45 a.m. - 12:00 p.m.
Breakout Sessions 2

  • Awesome Claims Customer Service Pt. 2 - Say This, Not That
  • Leadership Decision Making Pt. 2 - What You Did Right and Why
  • Ethics for Adjusters

12:00 p.m. - 1:15 p.m.
Lunch and 99-Second Exhibitor Fun Talk

1:15 p.m. - 2:30 p.m.
Breakout Sessions 3

  • Negotiation Skills Pt. 1 - Words to Avoid with Unrepresented Parties
  • File Documentation for Managers - Nine Most Common File Documentation Errors
  • Preserving the Attorney-Client Privilege in Claims Handling

2:30 p.m. - 3:00 p.m.
Break in Exhibit Hall

3:00 p.m. - 4:15 p.m.
Breakout Sessions 4

  • Negotiation Skills Pt. 2 - Preparing Strengths and Weaknesses
  • Money for Nothing
  • Don't Let a Lienholder Wreck Your Settlement


4:30 p.m. - 5:30 p.m.
AEI Designation Conferment

5:45 p.m. - 9:00 p.m.
Group Dinner at Emeril's New Orleans

Thursday, May 10, 2018

7:30 a.m. - 8:30 a.m.
Breakfast in Exhibit Hall

8:00 a.m. - 8:30 a.m.
SCLA Annual Meeting 

8:30 a.m. - 9:45 a.m.
Breakout Sessions 5

  • Risk Management: Loss Prevention in the Restaurant Industry
  • Teaching and Coaching Pt. 1 - The Art of Inspiring Improvement
  • Successful Management of Commercial Motor Vehicle Accident Litigation - An Insider's Perspective

9:45 a.m. - 10:15 a.m.
Break in Exhibit Hall and Prize Drawing

10:15 a.m. - 11:30 a.m.
Breakout Sessions 6

  • Listening and Empathy
  • Teaching and Coaching Pt. 2 - How to Tell if You Have a Training Issue
  • Depositions in Bad Faith Cases: How to Prepare for, Mindfully Attend, and Learn from an Uncomfortable Experience

11:30 a.m. - 5:30 p.m.
Scheduled Activities or Free Time

Friday, May 11, 2018

7:30 a.m. - 8:30 a.m.
Continental Breakfast

8:30 a.m. - 9:45 a.m.
Breakout Sessions 7

  • Effective Recorded Statements Pt. 1 - Listening and Follow-Up Questions
  • StrengthsFinder 2.0 Pt. 1 (Pre-Registration Required)
  • Employment Law Update

9:45 a.m. - 10:15 a.m.
Refreshment Break

10:15 a.m. - 11:30 a.m.
Breakout Sessions 8

  • Effective Recorded Statements Pt. 2 - Detecting Possible Deception
  • StrengthsFinder 2.0 Pt. 2 (Pre-Registration Required)
  • Tips for Success from Insurance Claims Industry Leaders - A Roundtable Discussion

11:45 a.m. - 6:00 p.m.
Optional Plantation Mansion Tour