Tuesday, May 2, 2023

2:00 p.m. - 7:00 p.m.
Registration Desk Open

2:00 p.m. - 5:30 p.m.
Exhibitor Set-Up

6:00 p.m. - 7:00 p.m.
Welcome Reception in Exhibit Hall

Wednesday, May 3, 2023

7:30 a.m. - 8:30 a.m.
Breakfast in Exhibit Hall

8:30 a.m. - 9:00 a.m.
General Session and Welcome

9:00 a.m. - 10:15 a.m.
Breakout Sessions 1

• Soft Skills Track - Time Management: Dealing with Interruptions
• Manager Track - CliftonStrengths Part 1
• Technical Track - TBA

10:15 a.m. - 10:45 a.m.
Refreshment Break in Exhibit Hall

10:45 a.m. - 12:00 p.m.
Breakout Sessions 2

• Soft Skills Track - Words to Avoid with Unrepresented Parties
• Manager Track - CliftonStrengths Part 2
• Technical Track - Ethics for Insurance Professionals

12:00 p.m. - 1:15 p.m.
Lunch 

1:15 p.m. - 2:30 p.m.

Breakout Sessions 3

• Soft Skills Track - How to Deal with a Snide Comment
• Manager Track - Claim Innovations: Handling Claims in the Digital Age
• Technical Track - TBA 

2:30 p.m. - 3:00 p.m.
Break in Exhibit Hall 

3:00 p.m. - 4:15 p.m.
Breakout Sessions 4

• Soft Skills Track - Negotiation Skills: Staying in Your Conversation
• Manager Track - Critical Thinking Games: Learning to Think Things Through
• Technical Track - TBA

4:15 p.m. - 5:30 p.m.
AEI Designation Conferment

5:45 p.m. - 9:00 p.m.
Group Dinner

Thursday, May 4, 2023

7:30 a.m. - 8:30 a.m.
Hearty Breakfast in Exhibit Hall

8:00 a.m. - 8:30 a.m.
SCLA Annual Meeting 

8:30 a.m. - 9:45 a.m.
Breakout Sessions 5

• Soft Skills Track - Loss Prevention in the Restaurant Industry
• Manager Track - Driving Up Employee Performance
• Technical Track - TBA 

9:45 a.m. - 10:15 a.m.
Break in Exhibit Hall and Prize Drawing - Past prizes Include gift cards from Pottery Barn, Target, Macy's, Amazon, Best Buy, Bed Bath and Beyond, Starbucks and many others!

10:30 a.m. - 11:30 a.m.
Exhibit Hall Breakdown

10:15 a.m. - 11:30 a.m.
Breakout Sessions 6

• Soft Skills Track - Tips for Reducing Phone Calls
• Manager Track - Fundamental Claims Handling - Applying Basic Claim Principles to Current Technology
• Technical Track - TBA

11:30 a.m. - 5:30 p.m.
Scheduled Activities or Free Time

Friday, May 5, 2023

7:30 a.m. - 8:30 a.m.
Breakfast

8:30 a.m. - 9:45 a.m.
Breakout Sessions 7

• Soft Skills and Manager Track - File Documentation 1: Nine Most Common File Documentation Errors
• Technical Track - TBA

9:45 a.m. - 10:15 a.m.
Refreshment Break

10:15 a.m. - 11:30 a.m.
Breakout Sessions 8

• Soft Skills and Manager Track - File Documentation 2: Common Claims Standards to Improve File Documentations
• Technical Track - Tips for Success from Insurance Claims Industry Leaders - Roundtable Discussion

11:30 a.m. 

New Orleans Jazz Fest (optional)