Agenda
Tuesday, May 2, 2023
2:00 p.m. - 7:00 p.m.
Registration Desk Open
2:00 p.m. - 5:30 p.m.
Exhibitor Set-Up
6:00 p.m. - 7:00 p.m.
Welcome Reception in Exhibit Hall
Wednesday, May 3, 2023
7:30 a.m. - 8:30 a.m.
Breakfast in Exhibit Hall
8:30 a.m. - 9:00 a.m.
General Session and Welcome
9:00 a.m. - 10:15 a.m.
Breakout Sessions 1
- Soft Skills Track - Time Management: Dealing with Interruptions
- Manager Track - CliftonStrengths Part 1
- Technical Track - TBA
10:15 a.m. - 10:45 a.m.
Refreshment Break in Exhibit Hall
10:45 a.m. - 12:00 p.m.
Breakout Sessions 2
- Soft Skills Track - Words to Avoid with Unrepresented Parties
- Manager Track - CliftonStrengths Part 2
- Technical Track - Ethics for Insurance Professionals
12:00 p.m. - 1:15 p.m.
Lunch
1:15 p.m. - 2:30 p.m.
Breakout Sessions 3
- Soft Skills Track - How to Deal with a Snide Comment
- Manager Track - Claim Innovations: Handling Claims in the Digital Age
- Technical Track - TBA
2:30 p.m. - 3:00 p.m.
Break in Exhibit Hall
3:00 p.m. - 4:15 p.m.
Breakout Sessions 4
- Soft Skills Track - Negotiation Skills: Staying in Your Conversation
- Manager Track - Critical Thinking Games: Learning to Think Things Through
- Technical Track - TBA
4:15 p.m. - 5:30 p.m.
AEI Designation Conferment
5:45 p.m. - 9:00 p.m.
Group Dinner
Thursday, May 4, 2023
7:30 a.m. - 8:30 a.m.
Hearty Breakfast in Exhibit Hall
8:00 a.m. - 8:30 a.m.
SCLA Annual Meeting
8:30 a.m. - 9:45 a.m.
Breakout Sessions 5
- Soft Skills Track - Loss Prevention in the Restaurant Industry
- Manager Track - Driving Up Employee Performance
- Technical Track - TBA
9:45 a.m. - 10:15 a.m.
Break in Exhibit Hall and Prize Drawing - Past prizes Include gift cards from Pottery Barn, Target, Macy's, Amazon, Best Buy, Bed Bath and Beyond, Starbucks and many others!
10:30 a.m. - 11:30 a.m.
Exhibit Hall Breakdown
10:15 a.m. - 11:30 a.m.
Breakout Sessions 6
- Soft Skills Track - Tips for Reducing Phone Calls
- Manager Track - Fundamental Claims Handling - Applying Basic Claim Principles to Current Technology
- Technical Track - TBA
11:30 a.m. - 5:30 p.m.
Scheduled Activities or Free Time
Friday, May 5, 2023
7:30 a.m. - 8:30 a.m.
Breakfast
8:30 a.m. - 9:45 a.m.
Breakout Sessions 7
- Soft Skills and Manager Track - File Documentation 1: Nine Most Common File Documentation Errors
- Technical Track - TBA
9:45 a.m. - 10:15 a.m.
Refreshment Break
10:15 a.m. - 11:30 a.m.
Breakout Sessions 8
- Soft Skills and Manager Track - File Documentation 2: Common Claims Standards to Improve File Documentations
- Technical Track - Tips for Success from Insurance Claims Industry Leaders - Roundtable Discussion
11:30 a.m.
New Orleans Jazz Fest (optional)