Business Writing Skills - Part 1

This session will be combined for both the soft skills and manager track

This business writing session is specific to claims. Yes, we talk about proper grammar, professional writing style, etc. But for this session, we also focus on the letters from the claim’s staff perspective specifically. We use standard examples of the letters that claims people typically send, and then go through them to make sure the letter will accomplish what the claims person intended to do.


  • Understand solid claims writing basics
  • Improve claims writing style
  • Learn to avoid the claims pitfalls
  • Develop a persuasive claims letter
  • Create techniques to convey sensitive information or deliver bad news