Business Writing Skills - Part 2

This session will be combined for the soft skills and manager track

Continuing with the concepts learned in part 1, this session will provide practice scenarios for attendees to work on.
Attendees will be given sample letters to review and improve using their new knowledge and skills. Attendees will also be asked to write their own letters after being provided a set of facts and objectives.

Throughout the session, the concept that claims is a customer service business is reinforced constantly, and that claims letters should always reflect a level of courtesy and concern for customers. “This concludes this matter” is quickly changed to “Ithas been a pleasure assisting you.”