Effective Recorded Statements Pt. 2 - Detecting Possible Deception
A key skill for any claims professional who takes recorded statements is the ability to identify indicators that the interviewee is possibly engaging in some form of deception.
In this session, attendees will learn those indicators and how to properly deal with them during the recorded statement.
Indicators such as: Common phrases; Vocal inflections; Language choices; Logical process; Changes in details; Changes in sequence of events; Motivation to lie; Attitude; Response time and Echoing will all be reviewed.
This session includes a practice scenario.