Getting the Customer Survey Scores You Deserve
The most important thing to know when looking to improve customer survey scores is that customer service is not a reality...it is a perception. Most companies try to drive up customer service scores by implementing complicated processes or objectives. They do this because they believe that improvement in the process will result in higher satisfaction scores. That is not necessarily so.
The highest impact a company can have on the scores it receives is by teaching the staff how to manage the perception of the customer. In this session, you will learn quick and easy ways to drive up customer survey scores just by knowing what really impacts customer satisfaction and why customers give the scores they do.