Interviewing and Hiring Great Claims People
It is very important to recognize that people are not either good or bad. They are simply different given the circumstances. Everyone has their strengths and their weaknesses. The important thing to remember is that the hiring manager’s job is to hire the people that fit best given the situation.
This session is designed to assist the claims manager in developing effective interviewing techniques to identify the characteristics most desirable in the typically successful claims person.
Attendees learn how to recognize certain characteristics in interviewees, learn the right way to test for those characteristics, toss out poor interview techniques, avoid losing control of the interview and avoid being fooled by “perfect” answers.