Negotiation Skills: Staying in Your Conversation

Many claims professionals think it is a good idea to attack the strengths of the other party’s demands, or deny the weaknesses of their own position. The truly skilled negotiator knows this is a recipe for disaster, as it serves to increase the chances of emotional manipulation, decreases trust and wastes valuable time.

In this session, you will learn how to stay in your conversation making points that: actually convince the other party they should consider what you say; let them know that you are knowledgeable and can’t be tricked; help you avoid getting caught in emotional traps.