Negotiation Skills: Words to Avoid with Unrepresented Parties

When negotiating with unrepresented parties, it is especially important to demonstrate a level of concern for paying a fair amount along with the outlining the efforts to make that happen.

Often claims professionals utilize words and phrases that can send the exact opposite message that they are trying to convey. In this session, attendees will learn some very common words and phrases that should be avoided when negotiating with unrepresented parties.

The impact of words and phrases such as offer, willing to, took a look at, came up with, about, only and many others will all be discussed. Attendees will learn the right way to say things in order to take the credit for the hard work they do.