Time Management: TIps for Reducing Phone Calls
How often have you taken the time to explain the claims process in detail to a customer, only to have them call you back 15 minutes later with a question? Not a new question, but a question about something you just told them. It happens all the time. What we don’t realize is that we create most of the problem ourselves. We complain about too many phone calls or too many voice mails but often, we are the cause of those very same unnecessary calls. We do things that actually encourage people to call us, instead of taking steps to make sure they don’t have to call us.
In this session you will learn ﬁve tips to help you reduce the number of calls you receive, and the number of calls you have to return. When practiced and used these ﬁve tips will save time, reduce extra work and make the job less stressful.